![]() He called names, used profanities *look at comments for pics*, and him and his coworkers back peddled and lied. How do you have such strict terms and conditions when your whole company business model is in direct violation of all terms and conditions on every single airline? *Call any airline to ask them about their flight privileges, and they will confirm it is against all rules to use standby privileges this way.I spent all morning going back and forth with Nick in the most unprofessional way. I was then told there were TERMS AND CONDITIONS and wouldn't be getting the booking fee back. I asked for a refund, and was send $575 out of $625. We bought our own expensive last minute flight, which we would have done days prior, but Nick was sure they could make it work. We were uneasy about flights on Monday, because all flights on this route have become oversold at the last minute, so who is to say Monday wouldn't be the same. Long story short, Thursday night came and we were told they wouldn't be able to get out until Monday, which is the 23rd. ![]() Before we knew it, Friday was the only day that would work, with Sunday as a backup. The nannies fly standby (with their misuse of benefits), so weather cancellations and oversold flights are bound to happen, especially during the holidays. He told me on Monday the reservation was made for the 21st, but he would see what he could do to get them out the 17th or 18th. The problem with this, is we requested 12/18-12/21 for delivery. Nick got back to me on Monday confirming my payment, and told me I would have an idea of flights within a few days. I then contacted again on Saturday 12/14 and confirmed payment, which was now magically raised to $625. I messaged In Cabin Puppy on December 11th for a quote, and was told the cost for delivery for my two puppies from. No questions asked, flight benefits will be revoked if the airline finds out someone is using their privileges in this way.Like other reviews, quick to respond before the money is sent, then short and unhelpful once the money has been sent. Want to be called a "FCKING cry baby?" & told you need to grow up? If so, this company is for you!! Before I start this review, I would like to point out that it is against ALL airlines flight privileges to transport pets for monetary gain. ![]()
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